Privacy Policy for Brightnest Cleaning
Effective date: October 22, 2026
Brightnest Cleaning (“Brightnest”, “we”, “us”, “our”) is a family-run residential cleaning service in Pune offering deep cleaning, move-out cleaning and weekly plans. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the rights you have regarding your personal information. For questions or requests, contact us at qa-builder@neweb.ai.
Information We Collect
- Contact information: name, email address, phone number, and postal address provided when you request a quote, book a service, or subscribe to updates.
- Service details: service type, property information, scheduling preferences, payment method (last four digits and billing address only as needed), and notes about access or special instructions.
- Payment and billing: transaction records and invoices. We do not store full payment card data; payment processing is handled by third-party processors.
- Communications: messages you send to us, including emails, reviews, and customer support inquiries.
- Technical data: IP address, browser type, device information, and usage data collected automatically when you visit our website.
Cookies and Tracking
We use cookies and similar technologies to operate and improve our website, analyze usage, and provide relevant communications. Cookies help remember preferences and facilitate bookings. You can manage cookie settings through your browser. Blocking cookies may affect site functionality.
How We Use Your Information
- To provide, manage, and fulfill cleaning services and appointments.
- To process payments, send invoices, and prevent fraud.
- To communicate about bookings, promotions, updates, and customer service.
- To improve our services, website performance, and marketing efforts.
- To comply with legal obligations and resolve disputes.
Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Trusted third-party service providers (payment processors, booking platforms, email providers) that help deliver our services under contract and limited use.
- Our employees and contracted cleaning staff for scheduling and service delivery.
- Legal authorities when required by law or to protect rights, safety, or property.
Your Rights
- Access: Request a copy of personal information we hold about you.
- Correction: Ask us to update or correct inaccurate information.
- Deletion: Request deletion of personal data where permitted by law (subject to recordkeeping requirements).
- Objection: Object to certain processing or request restriction of processing.
- Contact: To exercise any rights, contact qa-builder@neweb.ai. We will respond within a reasonable timeframe.
Data Security and Retention
We implement reasonable administrative and technical safeguards to protect personal data. We retain personal information as long as necessary to provide services, comply with legal obligations, and for legitimate business purposes.
Changes to This Policy
We may update this policy from time to time. Material changes will be posted on our website with an updated effective date.
Contact
If you have questions or wish to exercise your privacy rights, email us at qa-builder@neweb.ai.